India tightened its grip on social media firms such as Facebook and Twitter. The rules, called the “Intermediary Guidelines and Digital Media Ethics Code”, also require firms such as Netflix and Amazon’s Prime Video to classify content into categories based on viewers’ age.
The rules come at a time digital media or over-the-top (OTT) platforms such as Amazon Prime Video and Netflix face growing complaints in India about obscene content or hurting religious sentiments. OTT delivers content to viewers directly by the Internet.
Among the highest-profile such cases, police last month questioned a top Amazon Prime Video executive for hours over a show that allegedly hurt religious beliefs. Amazon was also forced to issue an apology.
On Thursday, Indian technology minister Ravi Shankar Prasad said if companies had the right to create content, others had the right to have a grievance.
India’s new rules mandate tech companies including video streaming giants to set up a grievance redressal mechanism and appoint new executives to coordinate with law enforcement.
The three-tier grievance resolution system begins with self-regulation by the content platform and ends at a government appointed panel headed by a ministry official.
“India is tolerant and will remain tolerant,” Prasad said. “But the limits of tolerance and standards of tolerance should not be judged on the creating freedom or abuse of a particular producer of an OTT platform.”
© Thomson Reuters 2021
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